FAQ’s
I WOULD LIKE A SPIRAL COLOUR THAT IS NOT BEING OFFERED AS AN OPTION ON THE DROPDOWN, WHAT CAN I DO?

 

DROP US AN EMAIL ONLINE@SCOTRIA.COM AND WHERE POSSIBLE, WE WILL DO OUR BEST TO SUBSTITUTE INDIVIDUAL SPIRAL COLOURS FOR YOU.

WHERE DO YOU DELIVER TO AND WHAT ARE YOUR SHIPPING COSTS?

 

WE OFFER FREE WORLDWIDE DELIVERY FOR ODERS ABOVE £100. AS A STANDARD WE USE DHL EXPRESS, FEDEX AND DPD DEPENDING ON YOUR TERRITORY.

WHAT IS THE FINAL PRICE I WILL PAY?

 

THE TOTAL PRICE PAYABLE WILL BE DISPLAYED IN £ GBP STERLING ON THE ORDER CHECKOUT PAGE. THIS CONSISTS OF THE PRODUCT COST AND SHIPPING COSTS (WHERE APPLICABLE).

FOR ORDERS TO THE USA AND CHINA WE OFFER ADDP SERVICE. THERE WILL BE NO ADDITIONAL CHARGES WHEN YOU RECEIVE THE PARCEL UNLESS EXPRESSLY STATED DURING CHECKOUT.

FOR ORDERS GOING TO THE EUROPEAN UNION, THERE WILL BE NO DUTIES DUE ON RECEIPT AND THIS WILL BE CLEARLY STATED FOR YOU DURING CHECKOUT.

FOR THE REST OF THE WORLD, YOU ARE SOLEY RESPONSIBLE FOR ANY LOCAL TAXES AND CUSTOMS. PLEASE CHECK OUR TERMS & CONDITIONS FOR FURTHER INFORMATION.

WHICH PAYMENT METHODS DO YOU ACCEPT?

 

WE ACCEPT MANY INTERNATIONAL CARDS, INCLUDING VISA, MASTERCARD, AMERICAN EXPRESS. WE ALSO ACCEPT SOME ALTERNATIVE PAYMENT METHODS SUCH AS ALIPAY, PAYPAL, APPLE PAY AND GOOGLE PAY. IF YOUR PREFERRED METHOD OF PAYMENT IS NOT LISTED OR UNSUCCESSFUL UPON ATTEMPT, PLEASE CONTACT ONLINE@SCOTRIA.COM AND WE WILL BE HAPPY TO ASSIST YOU FURTHER.

WHEN WILL MY ORDER ARRIVE?

 

WE AIM TO DISPATCH EVERY ORDER WITHIN 1-2 DAYS OF RECEIPT OF PAYMENT. USUAL TRANSIT TIMES ARE AS FOLLOWS:

UK & NORTHERN IRELAND: 1-2 BUSINESS DAYS
EUROPEAN UNION: 3-5 BUSINESS DAYS
REST OF THE WORLD: 5-7 BUSINESS DAYS

WHAT PACKAGING CAN I EXPECT?

 

ALL SCOTRIA PRODUCTS COME IN A SCOTRIA DUSTBAG TO STORE YOUR ITEMS SAFELY. WHERE SPECIFIED, SCOTRIA BAGS MAY ALSO COME WITH A SCOTRIA SIGNATURE BOX.

OUR E-COMMERCE PACKAGING IS FULLY RECYCEABLE AND INCLUDES CARD BOXES, PAPER TAPE AND TISSUE PAPER.

CAN I TRACK MY ORDER?

 

YES, UPON DISPATCH OF YOUR ITEMS, YOU WILL BE SENT A COURIER TRACKING NUMBER.

CAN I CHANGE MY MIND?

 

YOU ARE ENTITLED TO INFORM US WITHIN 14 DAYS OF RECEIPT OF YOUR PRODUCT, IF YOU NO LONGER WISH TO KEEP YOUR ITEM(S). YOU CAN REQUEST A REFUND OR EXCHANGE AND ALL ITEMS ARE RETURNED AT THE CUSTOMERS EXPENSE.

PLEASE VISIT OUR FULL TERMS & CONDITIONS FOR FURTHER INFORMATION ON REFUNDS.

CAN I BUY ADDITIONAL SPIRALS?

 

YES YOU CAN! SPIRALS ARE INTERCHANGEABLE AND WILL WORK WITH ANY ROCKET BUCKET, POWER SATCHEL AND TOOL BAG YOU HAVE PREVIOUSLY BOUGHT.

CLICK HERE TO DISCOVER YOUR OPTIONS!

FAQ’s
I WOULD LIKE A SPIRAL COLOUR THAT IS NOT BEING OFFERED AS AN OPTION ON THE DROPDOWN, WHAT CAN I DO?

 

DROP US AN EMAIL ONLINE@SCOTRIA.COM AND WHERE POSSIBLE, WE WILL DO OUR BEST TO SUBSTITUTE INDIVIDUAL SPIRAL COLOURS FOR YOU.

WHERE DO YOU DELIVER TO AND WHAT ARE YOUR SHIPPING COSTS?

WE OFFER FREE WORLDWIDE DELIVERY FOR ODERS ABOVE £100. AS A STANDARD WE USE DHL EXPRESS, FEDEX AND DPD DEPENDING ON YOUR TERRITORY.

WHAT IS THE FINAL PRICE I WILL PAY?

 

THE TOTAL PRICE PAYABLE WILL BE DISPLAYED IN £ GBP STERLING ON THE ORDER CHECKOUT PAGE. THIS CONSISTS OF THE PRODUCT COST AND SHIPPING COSTS (WHERE APPLICABLE).

FOR ORDERS TO THE USA AND CHINA WE OFFER ADDP SERVICE. THERE WILL BE NO ADDITIONAL CHARGES WHEN YOU RECEIVE THE PARCEL UNLESS EXPRESSLY STATED DURING CHECKOUT.

FOR ORDERS GOING TO THE EUROPEAN UNION, THERE WILL BE NO DUTIES DUE ON RECEIPT AND THIS WILL BE CLEARLY STATED FOR YOU DURING CHECKOUT.

FOR THE REST OF THE WORLD, YOU ARE SOLEY RESPONSIBLE FOR ANY LOCAL TAXES AND CUSTOMS. PLEASE CHECK OUR TERMS & CONDITIONS FOR FURTHER INFORMATION.

WHICH PAYMENT METHODS DO YOU ACCEPT?

WE ACCEPT MANY INTERNATIONAL CARDS, INCLUDING VISA, MASTERCARD, AMERICAN EXPRESS. WE ALSO ACCEPT SOME ALTERNATIVE PAYMENT METHODS SUCH AS ALIPAY, PAYPAL, APPLE PAY AND GOOGLE PAY. IF YOUR PREFERRED METHOD OF PAYMENT IS NOT LISTED OR UNSUCCESSFUL UPON ATTEMPT, PLEASE CONTACT ONLINE@SCOTRIA.COM AND WE WILL BE HAPPY TO ASSIST YOU FURTHER.

WHEN WILL MY ORDER ARRIVE?

 

WE AIM TO DISPATCH EVERY ORDER WITHIN 1-2 DAYS OF RECEIPT OF PAYMENT. USUAL TRANSIT TIMES ARE AS FOLLOWS:

UK & NORTHERN IRELAND: 1-2 BUSINESS DAYS
EUROPEAN UNION: 3-5 BUSINESS DAYS
REST OF THE WORLD: 5-7 BUSINESS DAYS

WHAT PACKAGING CAN I EXPECT?

 

ALL SCOTRIA PRODUCTS COME IN A SCOTRIA DUSTBAG TO STORE YOUR ITEMS SAFELY. WHERE SPECIFIED, SCOTRIA BAGS MAY ALSO COME WITH A SCOTRIA SIGNATURE BOX.

OUR E-COMMERCE PACKAGING IS FULLY RECYCEABLE AND INCLUDES CARD BOXES, PAPER TAPE AND TISSUE PAPER

CAN I TRACK MY ORDER?

 

YES, UPON DISPATCH OF YOUR ITEMS, YOU WILL BE SENT A COURIER TRACKING NUMBER.

CAN I CHANGE MY MIND?

 

YOU ARE ENTITLED TO INFORM US WITHIN 14 DAYS OF RECEIPT OF YOUR PRODUCT, IF YOU NO LONGER WISH TO KEEP YOUR ITEM(S). YOU CAN REQUEST A REFUND OR EXCHANGE AND ALL ITEMS ARE RETURNED AT THE CUSTOMERS EXPENSE.

PLEASE VISIT OUR FULL TERMS & CONDITIONS FOR FURTHER INFORMATION ON REFUNDS

CAN I BUY ADDITIONAL SPIRALS?

 

YES YOU CAN! SPIRALS ARE INTERCHANGEABLE AND WILL WORK WITH ANY ROCKET BUCKET, POWER SATCHEL AND TOOL BAG YOU HAVE PREVIOUSLY BOUGHT.

CLICK HERE TO DISCOVER YOUR OPTIONS!